Verification and security
Identity verification (KYC)
For regulatory compliance (KYC/AML), the financial features ā Send and Receive/Top up/Withdraw ā unlock once your identity is verified. The home dashboard is visible without verifying.
The process is run by Persona (our verification partner, operated by Bridge) and has two required steps: identity (document + selfie) and accepting the Terms of Service.
| Status on your profile | What it means | What to do |
|---|---|---|
| Not started | You haven't begun. | Click Verify now. |
| Incomplete | A step is missing on YOUR side (identity or terms). | The app shows the button for the pending step. |
| Under review | Everything submitted; being reviewed (1ā2 business days max). | Nothing ā we'll notify you. |
| Verified | Done! Everything unlocked. | ā |
| Rejected | The verification was not approved. | Contact support. |
The full guide with documents, common mistakes and the business process (KYB) is in the Verification guide.
Account security
- Passwordless access: you sign in with a one-time code sent to your email. Nobody can get in without access to your inbox ā protect it with two-factor authentication.
- Institutional custody: your funds are held in custody by Bridge.xyz, a regulated platform. AES-256 and TLS 1.3 encryption.
- Biometrics (mobile app): enable Face ID / fingerprint from Settings.
- Never share your access codes. Our team will never ask for them through any channel.
Your profile settings
In Settings you can also:
- Change the language (ES/EN) ā applies to the app, emails and payment screens.
- Manage email notifications.
- See your plan and open billing management.
- Delete your account ā a permanent action with requirements and express confirmation. See Delete your account.
Something doesn't look right?
If you see a transaction you don't recognize or suspect unauthorized access, write to us immediately at [email protected] from your account email.
Updated 4 days ago
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