Billing and subscription
How to subscribe
- From the app: in Plans, choose monthly or yearly and click Subscribe ā the payment is processed securely with Stripe, in your language.
- Pay first: if you arrived from the public website and paid before registering, your subscription is automatically linked to your account when you sign in.
When you are charged
- Monthly plans: billing is anchored to the 24th of each month. Your first invoice is prorated from your signup day to the next 24th; from then on you pay the full month on each renewal.
- Yearly plans: renew on their anniversary (no anchor to the 24th). Yearly equals 10 months ā 2 months free versus monthly.
- If a charge fails, we retry it and you'll see the "Payment pending" notice; if it isn't resolved, the subscription is canceled and paid access is locked.
Managing or canceling
The Manage subscription button opens your Stripe billing portal, where you can:
- View and download your invoices.
- Update your payment method.
- Cancel the subscription ā it takes effect at the end of the paid period: you keep access until that date and it doesn't renew again.
Cancel or delete? If you just want to stop paying, cancel the subscription and your account keeps existing (you can come back anytime). Deleting the account is different: it's permanent and irreversible.
Refunds
Unless applicable law expressly provides otherwise, subscription payments are final and non-refundable once the billing period has started: there are no returns or prorated reimbursements for unused time (Section 24 of the Terms of Use, Spanish).
Subscription statuses
| Status | What it implies |
|---|---|
| Active | Everything operational. |
| Payment pending | A charge failed; settle the payment to keep access. |
| Canceled | No access to operations once the paid period ends. |
Updated 4 days ago
Did this page help you?